Existing Clients | Net Zero Solar

Existing Client Support

We pride ourselves on providing thorough, friendly, and expert support for all our customers and their systems. As we see it, our job isn't over when the system is installed; it's just beginning. We're in it for the life of your system, and you're part of the Net Zero Solar family! That means that if there's an issue, we're here for you.

This page provides information to address basic questions and educate you about your system But we know a web page is no substitute for the personal touch! If you have any questions or problems, please submit a service request below, or call us at 520-207-4053.

Note: If you are looking for service for a solar electric or energy storage system with Enphase products that was not installed by Net Zero Solar, please see our Orphaned System Service page.

Support Documents & Videos

Enphase Energy: My system has stopped reporting data. How do I fix this?

Service Rates and Policies

For original system owners or new owners who complete a warranty transfer, Net Zero Solar covers labor costs during the ten-year labor & workmanship warranty period that begins at system commissioning
Everyone pays the standard service labor rate after the ten-year labor & workmanship warranty period
Service rate: $150/hour, with a one-hour minimum
No trip charge for the original owner of a system we installed, but customers may need to wait a a few days for a service visit for non-urgent problems, or can pay the trip charge for an immediate service call
Trip charge for adopted systems or immediate service:

Outside of Tucson: $150.00
In Tucson area (includes Oro Valley, Marana, Vail, Green Valley, & Sahuarita): $75.00

We charge our hourly service rate for any internet reconnection after initial installation

Warranty Transfer to New Homeowners

To receive service and maintenance for the remainder of ten-year labor & workmanship warranty period for a home was sold to a new owner, a warranty transfer process must be completed
The first required step is to complete the Enphase Energy warranty transfer process, which currently costs $199 (you can reach out to for the Enlighten System ID)
The second step is to pay our warranty transfer fee, which is $499 (or $299 for 3 years or less of remaining warranty), and includes a walkthrough of the system and reconnection of monitoring system to the internet

Monitoring

All of our grid-connected systems include lifetime monitoring. With Enphase microinverters, every system includes the Enphase Energy Enlighten monitoring system. This system monitors the power production of each solar module and microinverter pair.

Data is collected from the microinverters every five minutes and sent to Enphase's servers, where it is then displayed to the customer, and to us as the installer. In the background, Enphase monitors production from each microinverter, comparing actual energy output against predicted energy output. If there is any discrepancy, an email alert is sent to us as the installer, as well as to you as the customer.

If your system is under-performing—whether due to a component issue, shading, dirt or another problem, we'll know about it—and make sure it's fixed!

For most systems, we are also able to offer home energy consumption monitoring. This allows customers to see how much energy they're using in each 15-minute period throughout the day, which offers a solid understanding of how and when they use energy.

Observing trends in your production and usage lets you adjust habits and modify usage to maximize production and savings. You and your family can actually see both the financial and environmental impact of your system.

During the system commissioning period, we also take a detailed look at system performance.

Below, we offer links to the real-time performance display for two of our installed systems, plus an image of the Enphase energy consumption monitoring display. This demonstrates the kind of information you'll have at your fingertips regarding current and past performance of your solar electric system.

Steve & Suzi's Solar Shack

Click here for live display.